Refund Policy Welcome to the Realm of Clash of Clans. As you build your village, train your troops, and lead your clan to victory, every gem spent and resource purchased shapes your path to glory. This Refund Policy explains the conditions under which purchases can be refunded, ensuring clarity and fairness for all villagers. 1. Finality of Digital Purchases All purchases of digital goods—including Gems, resource packs, magic items, troop upgrades, and clan passes—are considered final and non-refundable once the transaction is completed and content is delivered to your account. By confirming a purchase, you acknowledge immediate access to the content and waive any right to cancel or reverse the transaction. 2. Circumstances for Refund Consideration Refunds may only be considered under limited circumstances: a. Duplicate charges due to technical errors or system glitches. b. Content not delivered despite confirmed payment. c. Unauthorized transactions resulting from compromised accounts, with evidence provided. d. Purchase of incorrect product that was not activated or used. e. Technical failures preventing access to purchased content, verified by our support team. All refund requests must be submitted within 7 days of the transaction date. 3. Non-Refundable Situations Refunds are not granted in the following cases: a. Change of mind or buyer’s remorse. b. Dissatisfaction with game progression, troop strength, or item effects. c. Accidental purchases when the content has been delivered. d. Issues caused by user’s device incompatibility or network problems. e. Account suspensions or bans due to violation of game policies. 4. Purchases via Third-Party Platforms If your purchase was made through third-party platforms such as Google Play, Apple App Store, or other app marketplaces, their respective refund policies apply. You should contact the platform’s support for refund requests, as we do not control transactions made outside our direct sales channels. 5. Subscription Services and Passes Subscription-based services, such as season passes or monthly bonuses, are billed in advance. a. You may cancel subscriptions to prevent future charges. b. Benefits remain active until the end of the current billing cycle. c. No partial refunds are issued for unused time after cancellation. 6. Chargebacks and Payment Disputes Initiating a chargeback without prior contact with support may result in: a. Suspension or termination of your account. b. Revocation of purchased content or currency. c. Blocking of future transactions. d. Legal action if fraudulent activity is detected. We encourage all players to contact support first to resolve any payment issues. 7. How to Request a Refund To request a refund, please contact our support team with: a. Your player ID and account information. b. Purchase details including date, amount, and platform. c. Transaction receipt or proof of payment. d. Description of the issue and reason for refund. Our support team aims to respond within 3–5 business days. 8. Compliance with Consumer Protection Laws We comply with all applicable consumer protection laws in your jurisdiction, including those in the EU, UK, Australia, Canada, and other regions. Where local laws provide additional rights, those will be respected. 9. Final Statement Purchasing digital content in Clash of Clans is a strategic choice impacting your gameplay and clan success. We urge all players to consider their purchases carefully. Once gems or resources are delivered, they become part of your village’s strength and cannot be undone.